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What happened in the Virgin Media Data Breach?

900,000 Virgin Media customers have been affected by a data breach that was the result of an incorrectly configured marketing data base. The information was accessible in plain text format so could be accessed without the need for specialist IT systems or techniques. The information had been unsecured for a period of 10 months starting in April 2019 before the database was eventually shut down and has since started to notify the customers affected.

Alarmingly the information included names, home addresses, email and telephone contact details as well internet browsing information and preferences for some customers, which provides a unique opportunity for cyber-criminal to target victims for phishing and blackmail attempts.


Data Breached

  • Names
  • Home addresses
  • Email addresses
  • Telephone numbers
  • Internet protocol addresses
  • Requests to allow access to restricted adult content for some accounts



How much compensation will I receive? Due to the type of data breached compensation could be as much as £5000 depending upon personal circumstances and the severity of the distress caused by the breach.

Which people does this data breach affect in the UK? The breach has affected up to 900,000 Virgin Media and Virgin Mobile customers.

What should I do now? The Data Protectors can help you make a claim for compensation even if you have not experienced a financial loss as a result of the Virgin Media data breach. Contact us today to start your claim.

What will it cost me to make a claim for the Virgin Media data breach? 

Our specialist data protection solicitors work on a conditional ‘no-win, no-fee’ basis so if your solicitor does not win your case, you will not be required to pay legal fees.


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