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What happened in the Uber Data Breach?

In November 2016 cyber-criminals were able to obtain credentials for ride hailing company Uber’s cloud servers allowing them access to 57 million customer and employee records. Initially Uber made the decision not to disclose the data breach instead meeting the hacker’s demand for a payment of $100,000 (circa £75,000). As a result of the decision, Uber did not notify any of the victims of the data breach and only started to monitor accounts for fraudulent activity after a period of 12 months. The Information Commissioner’s Office (ICO) found that the breach was caused by inadequate information security and fined Uber £385,000. Uber were also criticised for the complete disregard it had shown for its customers.


Data Breached

  • Names
  • Phone numbers
  • Sign up location
  • Driver weekly pay
  • Trip summaries



How much compensation will I receive? Typical compensation starts at around £1500 and possibly more depending upon personal circumstances and the severity of the distress caused by the breach.

Which people does this data breach affect in the UK? The personal information of 3 million customers and 82,000 drivers was stolen in the attack.

What should I do now? The Data Protectors can help you make a claim for compensation even if you have not experienced a financial loss as a result of the Uber data breach. Contact us today to start your claim.

What will it cost me to make a claim for the Uber data breach? Our specialist data protection solicitors work on a conditional ‘no-win, no-fee’ basis so if your solicitor does not win your case, you will not be required to pay legal fees.


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