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What happened in the Teletext Data Breach?

Teletext Holidays (Truly Travel) allowed personal details for over 200,000 customers to be exposed in a security breach in 2016.  The data, in the form of voice recordings was held on an unprotected Amazon Web Services server related to customer calls made from 10th April to 10th August 2016. The call recording range in duration from a few minutes to up to an hour. Teletext holidays has since conducted a full security audit of its data storage facilities to ensure that it is fully compliant with data protection regulations. Due to the length of time that the data was exposed the Information Commissioner’s Office (ICO) deemed it unnecessary for the incident to be formally reported as a breach.


Data Breached

  • Names
  • Dates of Birth
  • Home addresses
  • Email addresses
  • Phone numbers
  • Flight details



How much compensation will I receive? Typical compensation is around £1500 and possibly more depending upon personal circumstances and the severity of the distress caused by the breach.

Which customers does this data breach affect? Any customer that made a call to Teletext Holidays’ India based call centre between 10th April to 10th August 2016.

What should I do now? The Data Protectors can help you make a claim for compensation even if you have not experienced a financial loss as a result of the Teletext  Holidays data breach. Contact us today to start your claim.

What will it cost me to make a claim for the Teletext Holidays data breach?

Our specialist data protection solicitors work on a conditional ‘no-win, no-fee’ basis so if your solicitor does not win your case, you will not be required to pay legal fees.